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Creating the culture

Digital inclusion being part of 'the everyday' can be a culture shift for any organisation. A wholesale mindset shift is often needed. This takes time and there are some key factors that help with this culture shift.

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Evaluating success

Understanding the impact and progress of your digital inclusion support is important. It allows you to build confidence, adapt where needed and help inform further plans.

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Planning your digital inclusion support

This guide gives you an overview to follow for any digital inclusion project.

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Promoting your service

Promoting your digital inclusion will increase engagement. Letting your service users and wider networks know is important. Taking the right approach to engagement is also vital.

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User insight

Gaining insight into what kind of support your users need is key. These needs should guide your digital inclusion project.

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Your Digital Champions

It's more than likely that your workforce is full of Digital Champions, even if you haven't given them that name yet.

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